Apple Warns iPhone Users Not to Answer Calls from Support

Forbes contributor Davey Winder reports the phishing scam

Davey Winder reports for Forbes, “iPhone users have been warned not to answer calls from Apple unless they have specifically requested one using the official Apple online support page.” He reports, “This comes off the back of a rash of spoofed support calls that have become increasingly sophisticated in their efforts to get access to Apple iCloud accounts.”

“How sophisticated? How does displaying the Apple logo, address and correct support telephone number grab you? ” Winder reports.

He adds, “The scammers employ caller-ID spoofing techniques so as to impersonate the real telephone number of the service they claim to be representing. Most commonly as far as this particular threat is concerned that will be Apple support, although I have been told by those on the receiving end of such calls that AppleCare and Apple customer service have also been used in an attempt to gain the trust of the victim.”

Winder reports, “Apple will never ask you for your Apple ID password, iCloud credentials or verification codes in order to provide you with support. Simple as. Never.” He adds, “And talking of verification codes, Apple also advises iPhone users to activate two-factor authentication as an additional layer of security to protect your account.”

The Apple support presence on Twitter is has been getting regular tweets from iPhone users who have received such a call and want to know if it is genuine and their accounts have been compromised. The response is like this, “Your security is our number one priority. You can find more information about phony calls and learn how you can report them by following the steps from this article here.”

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